Refund policy

Return & Refund Policy – Luna Blooms

At Luna Blooms, we take pride in the quality of our products and carefully inspect all items before shipping.

All Sales Are Final

All sales are final. We do not accept returns or issue refunds for change of mind, sizing issues, or any other reasons, except in cases where the product is defective

Reporting an Issue

If you receive a defective please contact us within 30 days of receiving your order.

To report an issue, please email us at:
Support@lunablooms.shop

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product showing the defect or damage

Our team will review your request and respond as soon as possible.

Defective or Incorrect Items

If the product is confirmed to be defective, we will:

  • Provide a full refund, or

  • Send a replacement item at no additional cost

If a return is required for inspection, we will provide instructions on how to return the item.

Items returned without first contacting us and receiving approval will not be accepted.


Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive defective:

  • Sale or discounted items

  • Gift cards

  • Custom or personalized products

  • Personal care items

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before making a request.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, you may place a new order through our store.

European Union 14-Day Cooling-Off Period

If your order is shipped to a European Union country, you may have the legal right to cancel or return your order within 14 days of receiving it, in accordance with EU consumer protection laws.

The item must be:

  • Unused

  • In its original packaging

  • With tags attached

  • Accompanied by proof of purchase

Refund Processing

If a refund is approved due to a defective product or order error, the refund will be issued to your original payment method within 10 business days after the request has been approved or the returned item has been inspected.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Support@lunablooms.shop